At Australia Peptide Sciences, we aim to ensure that orders are supplied accurately and arrive in appropriate condition. If there is a problem with your order, such as a damaged, defective, or incorrect product, please contact us so we can resolve the issue.
This policy applies to orders placed through AustraliaPeptideSciences.com.
We accept returns where there is a problem with the product, including cases where an item:
We do not generally accept returns solely because a customer has changed their mind.
Customers should contact us within 7 days of receiving their order to report an issue under our standard returns process.
This 7-day notification period does not limit any rights or remedies that may be available under the Australian Consumer Law.
A product does not need to be unopened or in its original sealed condition to be eligible for a return where there is a genuine problem with the product.
We may request information reasonably required to assess the issue, such as:
Australian consumer guidance also confirms that faulty products do not necessarily need to be returned in their original packaging.
If an eligible product has a confirmed problem, customers may choose between:
For major problems, Australian Consumer Law provides consumers with the choice between a refund and replacement.
Australia Peptide Sciences may assess the product or request supporting information before approving the return.
Australia Peptide Sciences will cover the return shipping cost for approved returns involving a product problem.
There are:
Please contact us before sending a product back so that we can provide the appropriate return instructions.
Once a refund has been approved, Australia Peptide Sciences will process the refund within 24 hours.
Refunds will be issued to the original payment method used for the purchase.
Although we process approved refunds within 24 hours, the time required for the funds to appear in your account may vary depending on your:
It may therefore take several additional business days for the refunded amount to become visible in your account.
Customers with an eligible product issue may request a replacement instead of a refund.
Once the return or issue has been approved, we will provide instructions regarding the replacement process.
There is no additional return fee for an approved replacement.
Orders may be cancelled before they have been dispatched.
If you wish to cancel an order, please contact us as soon as possible.
Once an order has already been dispatched, it can no longer be cancelled. However, this does not affect your rights if there is a problem with the product after delivery.
Any approved cancellation refund will be returned to the original payment method.
To request assistance, contact:
Email: [email protected]
Please include:
Our team will review the request and provide return instructions where required.
Please do not return products without first contacting us.
Nothing in this policy is intended to exclude or restrict any rights that customers may have under the Australian Consumer Law.
Consumer guarantees under Australian law apply automatically and cannot be removed by a store’s return policy. Depending on the circumstances and the nature of a product problem, customers may be entitled to a repair, replacement, refund, or other remedy.
Where this policy provides rights or remedies beyond those required by law, those additional terms apply alongside your statutory rights.
If you have any questions about a return, refund, replacement, or order cancellation, please contact our team for assistance.
Australia Peptide Sciences
Email: [email protected]
Contact: Contact our team
Website: AustraliaPeptideSciences.com
Last updated: 20 September 2026