Shipping Policy

1. Dispatch Time

Orders placed before 3PM (AEST) are dispatched the same business day. Orders placed after this time are shipped the next business day.

2. Shipping Method

We use AusPost Express and other trusted local couriers to ensure fast and reliable delivery across Australia. All shipments include tracking information.

3. Delivery Time

Most orders arrive within 1–2 business days, depending on your location. Remote areas may require additional time.

4. Shipping Fees

Shipping is free for all orders within Australia. No hidden fees or customs delays.

5. Order Confirmation

Once your payment via bank transfer is confirmed, your order is processed and shipped. You will receive a confirmation email with tracking details.

6. Packaging & Documentation

All products are securely packaged and shipped with a Certificate of Analysis (COA). We ensure temperature stability and product integrity during transit.

7. International Shipping

Currently, we do not offer international shipping. All orders must be delivered within Australia.

8. Delivery Issues

If your order is delayed or lost, please contact our support team. We’ll work with the courier to resolve the issue promptly.

Last updated: October 2025